Getting on top of business process management

Effective process management needs top-down visibility. Here are four steps to improve visibility and efficiency at your company.

If you’re a CEO or Department Head, you are likely to be aware of some routine business processes at your organisation that typically take far longer than they should, causing inefficiencies and delays.

Attempts to streamline these processes is like playing Whack-a-Mole; no sooner have you fixed one issue, another will emerge. Frequently, the same mistakes are repeated.

A key reason that attempts to optimise and improve business processes fail is lack of top-down visibility, exacerbated by poor standardisation, and siloed systems.

The HR department has its set processes for managing recruitment, HR tracking and reporting systems, which are not integrated with the business software used by the finance department in the office next door to handle accounts, PO, and payroll systems.

Everyone is focused on getting things done, but not together.

A lack of transparency across process management makes it almost impossible to monitor it all effectively, and you can’t effectively manage what you can’t see.

4 Steps to Improve Your Business Process Management System

  1. Process mapping

To improve top-down visibility, you first need to get a granular understanding of how your business processes work. Who has responsibility for each task in the chain? What about handovers? What business software is used? What are the expected delivery times? Are some stages bottlenecks because only one person has the required knowledge or experience?

  1. Process analysis

Once you have mapped your business processes, you will have a better understanding of which tasks are most problematic and time-consuming. You can determine if there are any that can be automated or deleted to reduce waste.

  1. Implementation

List the changes you plan to make, work out the priorities, and implement. Ensure that all stakeholders, internal and external, are aware of not just how the process is changing but why, to ensure successful buy-in.

  1. Continuous Improvement

This is the step that many businesses struggle with. Mapping and improving your business processes can’t be a static effort, as inefficiencies will creep back in over time. Continuous improvement requires a methodical approach to ongoing evaluation through scheduled reviews and the development of measurable KPIs.

The role of business process management software

Just as digital transformation is changing the way we do business, advanced process management software is changing the way we keep on top of business processes.

At Demeter, our tried-and-tested SaaS process management system enables business leaders to manage all their business processes on one platform, delivering enhanced visibility across your entire organisation.

This enables businesses to map, standardise, and improve workflow management in a repeatable and scalable way, connecting siloes, and ensuring more effective communication and collaboration. 
It’s about creating a common language for improvement for all your teams and departments.

Watch a short video about how our process management system works.

Our AI-friendly process management software seamlessly integrates with your existing business software, so you can:

  • Identify issues that need to be escalated.
  • Measure and reduce waste.
  • Measure the impact of change.
  • Standardise and scale efficiencies, and
  • Get things done right first time, more often.

The key features of the Demeter all-in-one platform include:

  • A real time process overview. 
  • Clear prioritisation.
  • Scalability.
  • Workplace automation.
  • Asset Content Management.
  • Data exchange and integration with existing systems.
  • Detailed reporting insights and ROI measurement.
  • Improved team collaboration.
  • Waste reduction.
  • More accurate and comprehensive handovers.

We make process flow, so your business grows.

To take the first step towards improving business processes at your organisation, get in touch.